Privacy Policy

Effective Date: 2025-09-12
Company Name: Kovacs Plumbing Heating and Drains (“Company”, “we”, “our”, or “us”)

At Kovacs Plumbing Heating and Drains, we value your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including when you call us or receive automated SMS messages.

Information We Collect

Personal Information: Name, phone number, email address, and any details you provide during calls or through our website/contact forms.

Call Information: Call recordings or logs may be kept for training, quality assurance, or scheduling purposes.

SMS Information: When you opt in to receive SMS communications, we may collect information about your interactions with our messages (e.g., delivery, open rates, or replies).

Technical Information: When you visit our website, we may automatically collect limited information about your device, browser, and usage.

How We Use Your Information

We use the information we collect for purposes such as:

Scheduling and confirming plumbing appointments.

Sending service updates, reminders, and promotions via SMS.

Answering your calls and providing customer support.

Improving our services, website, and communications.

Complying with legal or regulatory requirements.

SMS Communications

By providing your phone number, you agree to receive automated SMS messages related to your inquiries, appointments, or promotions from Kovacs Plumbing Heating and Drains.

Message frequency may vary depending on your engagement with us.

Message & data rates may apply according to your mobile plan.

You may opt out of SMS at any time by replying “STOP.” To get help, reply “HELP” or contact us directly.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information only when necessary:

With service providers who help us operate our business (e.g., scheduling or SMS delivery platforms).

To comply with legal obligations, court orders, or law enforcement requests.

To protect our rights, customers, and business operations.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or storage system is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

Request access to the personal information we hold about you.

Request corrections or updates to your personal information.

Opt out of receiving SMS or marketing communications at any time.

Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Kovacs Plumbing Heating and Drains
Phone: 778-556-2080
Email: [email protected]